I bought q-points, but didn't get them!

Even with all steps to make the process secure and fluent, there can always be a failure at one point. We know this is very frustrating, especially because it is about money. This small guide will help you to provide us the information we need to find the reason for the failure and to make sure you receive your q-points.

In case you bought q-points via:

SMS:

- Make sure you had enough money on your phone account!

- Check with your service provider that you are allowed to send Premium SMS. Some providers block the feature to buy q-points via SMS unfortunately.

- If the above was not the reason for the problem, contact the Qeepmaster in Qeep and provide the following information:

1.) your phone number

2.) the exact time and date when you tried to add funds

3.) your service provider

4.) the amount that has been taken off your phone acount.

Google Play:

- Forward the confirmation mail you have received from Google about the payment to support@qeep.net and make sure to include your nickname in the mail. We'll then add the money to your account.

- If you have not received any confirmation mail from Google, then the payment failed and no money was taken from you. You can safely try again to add funds then.

PayPal:

- Forward the confirmation mail you have received from PayPal about the payment to support@qeep.net and make sure to include your nickname in the mail. We'll then add the money to your account.

- If you have not received any confirmation mail from PayPal, then the payment failed and no money was taken from you. You can safely try again to add funds then.

Credit card:

- If you receive an error message during the process and your card is declined, please contact your bank and make sure that you are authorized to use the credit card and that the credit card may be used for international payments.

- Qeep currently only accepts AMEX, VISA or MASTERCARD. If your credit card is from a different company or not a real credit card, it won't work with Qeep!

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