Why is the screen black when I try to play a game?

Unfortunately there is a bug for our games in the Android app of Qeep. Sometimes, the screen stays black when you start a new game. You will hear the sounds of the game, but you can't see anything on the screen. This is a very frustrating bug and we have not yet been able to reproduce or fix this bug.

But there is a solution to temporarily fix the bug:

1.) Make sure you remember your nickname and your password. If you can't remember your password, go to MY PROFILE -> SETTINGS -> CHANGE PASSWORD and make a new one.

2.) Go to your phone's settings and delete the Qeep app from your phone.

3.) Download and install Qeep again from the Google Play Store.

4.) Log in to your account via ALREADY A QEEPER? LOG IN! link at the bottom of the page with your nickname and your password.

The games will work again when you have followed these steps. We hope we can fix this annoying bug soon!

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